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Visit our Tracking page and enter your tracking number (starts with RDX). You can find the tracking number on your receipt, confirmation email, or the shipping label. Results update in real time.

Delivery times depend on your chosen service: Overnight (next business day), Express (1–2 days), Standard (3–5 days), and Economy (7–10 days). Times may vary due to remote locations, weather, or public holidays.

First, check the tracking status on our Tracking page. If your package shows as delivered but you haven't received it, check with neighbours or building management. For confirmed lost or damaged items, contact our support team by phone or email and have your tracking number ready to file a claim.

Shipments can be modified or cancelled before they are collected or dropped off at a facility. Once the item is in transit, modifications may not be possible. Contact us as soon as possible via phone or live chat for time-sensitive changes.

Prohibited items include hazardous materials, explosives, flammable liquids, live animals, perishable food (unless via specialised service), counterfeit goods, and illegal substances. Restricted items such as lithium batteries and medical devices may require special handling. Contact us if you're unsure about your item.

Standard parcels can weigh up to 30 kg and measure up to 120 cm on the longest side. For oversized or overweight freight, please contact our team for a custom quote and special handling arrangements.

Basic carrier liability is included with every shipment up to a declared value limit. For higher-value items, we strongly recommend purchasing additional declared-value coverage at the time of booking. Ask our team for details during checkout.

You can drop your parcel at any of our service locations. To schedule a home or office collection, book online on the Shipping page or call our phone support line.

Yes. International shipping is available to over 150 countries. The recipient may be required to pay customs duties and import taxes upon arrival — these are determined by the destination country's regulations and are not included in our shipping fees.

Refund and billing adjustment requests must be submitted within 30 days of the shipment date. Use the contact form below, select "Billing Issue" as the topic, and include your tracking number and a brief description. Our billing team will review within 3–5 business days.